Privacy Policy

1. Information we collect

We collect information you provide when you create an account, enroll, submit a brief, or request support. This may include your name, email address, business name, business profile, requested content details, uploaded or submitted brand materials, and support communications. We also receive limited technical information needed to operate and secure the site, such as browser, device, IP-address, and activity-log data.

2. Payment information

Payments are processed by Stripe. HXY does not receive or store full card numbers. Stripe processes payment information under its own privacy practices and may provide HXY with payment status, customer, and transaction information needed to provide the purchased service, manage subscriptions, prevent fraud, and handle support.

3. How we use information

We use information to create and deliver content, operate member accounts, process payments and subscriptions, respond to support requests, protect the site and users, meet legal obligations, and improve the reliability of our service. We do not sell personal information or use advertising trackers on this website.

4. Service providers

We use service providers to operate the service. These include Cloudflare for hosting and security, Supabase for member-account and database services, Stripe for payments and billing, and Google Forms for onboarding and support forms. They may process information only as needed to provide their services. We may also use other providers necessary to create or deliver your requested work.

5. Cookies and local storage

The site uses essential browser storage and session technology to keep you signed in and preserve checkout flow. We do not use advertising or behavioral-tracking cookies. You can control certain browser storage through your browser settings, but doing so may affect member features.

6. Retention

We retain account, service, billing, and support information for as long as reasonably needed to provide services, maintain records, resolve disputes, prevent fraud, and meet legal or tax obligations. We then delete or de-identify information when it is no longer needed, subject to lawful retention requirements.

7. Your choices and requests

You may ask to access, correct, or delete personal information we hold about you by using the HXY help and support page. We may need to verify your identity and may retain limited information where required by law or needed to protect legal rights.

8. Security and children

We use reasonable administrative, technical, and organizational safeguards, but no online system is completely secure. Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes and contact

We may update this policy by posting a revised version and effective date. For privacy questions or requests, use the HXY help and support page.